Leighton Road Surgery, Leighton Buzzard, Bedfordshire.
1 Leighton Road
Linslade
Leighton Buzzard
Beds LU7 1LB
Tel: 01525 372571
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Appointments 

Opening Times

The Practice is open from 8.00am to 6.30pm Monday to Friday. Two evenings every week the closing time is extended to 8.30pm and one Saturday every 4 weeks we offer routine appointments between 8.00am and 2.00pm. See our Extended & Weekend Opening Calendar for dates.

Please note that during the extended evening and weekend opening telephone lines to the surgery are not available.

See our Staff Training Closure dates for 2018.

Appointment Types

We offer various types of appointments at Leighton Road Surgery; 
  • Non-urgent consultations with GP/Nurse and Specialist consultations which are pre-booked; at our Grovebury Road site. 
  • Clinics for baby vaccinations, travel, diabetes, heart conditions, sexual health, respiratory disease, minor surgery, joint injections; at our Grovebury Road site.
  • On the day appointments for urgent medical conditions with our duty team, which are booked on the day; at our Leighton Road site.

Many patients like to see their GP or Practice Nurse in person. Our standard surgery appointments are 10 minutes in length, and we ask if you need longer please let reception know.

It is not always necessary to come to the surgery, particularly if a physical examination is not required. In this case, you may find it useful to book a telephone consultation.

When you book a telephone consultation you will be asked to give the phone number you want to be contacted on and given an approximate time to expect the call, please be available at that time and if using a mobile please ensure it is switched on.

E-consultations

The practice is planning to introduce e-consultations in the future which will improve access more. Watch this space for further developments.

Making your Appointment

Our aim is to offer speed of access to appropriate health care for you and your family, and offer a choice of appointment types and times with an appropriate health care professional.

Appointments can be made in the following ways:

  • Online (either by computer or app)
  • Telephone 01525 372571 / 01525 851888
  • In person

Most appointments are 10 minutes duration. If you feel you need longer, to allow time to discuss a second concern for example, please ask for an extended appointment or double appointment.

If you have any special requirements when attending the surgery please advise reception, for example if you have a special need, or would prefer a chaperone to be in attendance. Find out more...

Telephone Consultations

It is not always necessary to come to the surgery, particularly if a physical examination is not required. In this case, you may find it useful to book a telephone consultation.

When you book a telephone consultation you will be asked to give the phone number you want to be contacted on and told whether the doctor will be ringing back AM or PM, please be available at that time and if using a mobile please ensure it is switched on.

Home Visits

We believe that home visiting is an essential part of General Practice. We encourage patients to come to surgery wherever possible, because special equipment, facilities and assistance are available if required. However, if you are too ill to attend surgery our doctors will visit you at home. You will be asked a few questions by our Receptionist about your symptoms. The doctor will ring you before they visit.

Whenever possible please contact the Surgery as early as possible (ideally before 11.00am) to request a visit.

Continuity of Care is important for both patients and clinicians

Ideally patients like to see the same doctor or nurse especially if they have an ongoing condition. We will always try to meet your request but if the doctor or nurse is on annual leave or there is a high demand for a particular clinician the wait for an appointment may be longer than usual.

You can choose to wait or you will always have the offer of an alternative.

Arriving at your Appointment

Unfortunately, traffic can be very heavy in Leighton Buzzard at certain times and car parking facilities are limited to 29 spaces. If possible please find alternative parking so these spaces are available for the elderly, less mobile and parents with sick children. It would help us greatly if you planned to arrive on time for your appointment or let us know if you have been delayed. On arrival, you may choose either to check in at reception, or, for greater speed, use our touch screen booking-in system which can save you waiting at the reception desk. 

Regrettably, if you are more than 10 minutes late for your appointment, we may have to ask you to rebook. If our doctors or nurses are running more than 15 minutes late, reception will let you know on your arrival. Find out more...

Evening and Weekend Opening

Evening Surgeries are held at our Grovebury Road Site. Weekend Surgeries are held at our Leighton Road Site.

To allow those who find it difficult to attend the surgery during usual opening hours the surgery now opens late two evenings every week and one Saturday every 4 weeks.

The late evening surgery is open 6.30pm - 8.30pm on Tuesday/Wednesday and on Saturday mornings the surgery is open 8.00am - 2.00pm.

Please note that during the extended evening and weekend opening telephone lines to the surgery are not available.

We offer routine appointments (both face to face and telephone consultations) during these times. These are mainly doctor only appointments, however our Healthcare Assistant offers appointments between 5.30pm - 7.30pm for hypertension checks, non-fasting bloods, NHS Health Checks (by invitation), spirometry, removal of stitches and ECGs.

Please only ask for these appointments if you cannot attend during usual hours.

To book an appointment contact the surgery in the usual way.

Below is a schedule of the evening and weekend openings:

Extended & Weekend Opening Calendar

Extended Opening Schedule
April 2018
M T W T F S S
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30





Evening opening until 8.30pm

Saturday opening 8.00am - 2.00pm

Extended Opening Schedule
May 2018
M T W T F S S

1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 31


Evening opening until 8.30pm

Saturday opening 8.00am - 2.00pm

Training Closure Dates 2018

Staff from a number of surgeries in the Bedfordshire area will be taking part in a series of important joint training sessions in conjunction with Bedfordshire Clinical Commissioning Group.

The surgery will be closed from 2.00pm on the following dates for protected learning for all the staff:

  • Further dates to be announced...

This is for staff from the surgery to take part in a series of important training session. This training will improve the services we provide to our patients.

For repeat prescriptions, test results or booking routine appointment
please contact the surgery the following day.

For urgent medical problems during these times please call 0333 200 4039.

When we are closed

Out of Hours Care

On 30th March 2017, the new Integrated Urgent care Service (IUC) will begin in Bedfordshire and Luton which incorporates the NHS 111 and OOH (Out of Hours) service.

All current out of hours services will be replaced by the new IUC service which can be accessed by calling the 111 number as from 30th March 2017.

NHS 111 Service

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it: 

  • You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency 
  • you think you need to go to A&E or need another NHS urgent care service 
  • you don't know who to call or you don't have a GP to call 
  • you need health information or reassurance about what to do next

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

Cancelling Your Appointment

If you can't keep your appointment, please let us know as soon as possible, either by using our online services or by telephoning the practice so that we can make the appointment available to another patient. Wasting valuable appointments can severely affect the quality of care and speed of access and choice for our patients. 

We cannot stress enough the importance of cancelling your appointment if you are unable to attend or no longer need it. Currently an average of 200 appointments are wasted each month because people do not turn up. This means that you may have had to wait longer for your appointment and your care has been delayed because of it.

Do you need an Interpreter?

This service is currently unavailable.

New Appointment System at Leighton Road Surgery

New appointment system at Leighton Road Surgery

 

Our new appointment system will come into effect from Monday 28th May 2018.  From this date all Doctor and Minor Illness Nurse appointments will be triaged by the Doctors.

 

Many of you have told us that you are finding it frustrating and difficult to get an appointment on your preferred date.  Our new appointment system will ensure that by offering telephone appointments and giving advice we can ensure that everyone is able to speak to a doctor on the day that they call.  Many patients do not need to come into the surgery to be seen at all;  their problem can be dealt with by telephone however, if after speaking with you, the doctor thinks that you need to come to the surgery , they will make an appointment for you with either themselves or a Minor Illness Nurse.  This may be the same day or a date in the future.

 

How will it work?

 

Call the Practice on 01525 372571 or 851888

 

The receptionist will ask for your name, date of birth and the telephone number that you wish the doctor to call you on.  (This may not be the number you are calling from).

 

The receptionist will also ask the reason for your call so that they can inform the doctor prior to their call.

 

When will I be called?

 

You will be placed on an appointment list for the doctor; these sessions are either A.M. (before 12:00) or P.M.(14:00 to 17:00) and the receptionist will advise you which session and the name of the doctor that will call you.

 

If you call after 5p.m. with an urgent problem the doctor will call you back as soon as possible.  If the problem is not urgent, you may be asked to call either 111 or ring back the next morning.

 

We will only call you twice, so please make sure you are available to receive the doctor’s call.

 

Can I see any doctor?

 

You may ask to see a specific doctor when you call.  If that doctor is not available on the day that you call to make your appointment, you will be told when they are next available and asked to ring back on that day.  Alternatively, you may ask to see any doctor that is available on the day you call if you are unable to wait until your doctor of choice is next available.

GP's Working days

 

What do I do if I need an urgent appointment?

 

Telephone the Practice and tell the receptionist that your health problem is urgent.  They will ask some questions and get the Duty Doctor to call you.

 

Can I still make a telephone appointment for a Home Visit?

 

When requesting a home visit, a member of hour home visiting team will call you back and will discuss your problems with you and decide, if you need a visit, who is the best member of our clinical team to visit you.

 

Are telephone appointments safe?

 

During your call with the doctor, he or she will ask questions to help them make a decision about whether you need to be seen in person or not.  For example, if the doctor thinks that you need to be seen, he or she will always make an appointment for you to come to the surgery.

 

I’m not comfortable telling the receptionist what is wrong, do I have to?

 

Knowing what your health problem generally helps the staff at the surgery to make sure those people with more urgent problems are seen quickly.  However, you don’t have to tell the receptionist what is wrong.  If you are not comfortable talking about your health problem simply say you would rather not and the receptionist will respect your wishes.