New Phone System

We successfully installed the new telephone system ‘Surgery Connect’ across all three ELFT Primary Care sites; Cauldwell Medical Centre, Leighton Road Surgery, and Leighton Road Surgery (Grovebury Road Site). Surgery Connect is a cloud based hosted telephony service which:

  • enables secure access via IP from all practice locations and from any internet connected device
  • allows management of peak and high-volume demand through cloud based incoming call queuing
    The reason for the new telephone system being installed has predominantly been due to the concerns raised by patients on the previous telephone system, but also ELFTs long term vision to centralise the back-office functions/administration of their two Bedfordshire Primary Care Practices; Cauldwell Medical Centre and Leighton Road Surgery. By pooling resources, we can meet the day-to-day demand of our registered patients with far greater resilience and efficiency across all Teams.

The telephone system chosen has been rolled out across several Bedfordshire Practices, therefore we have been assured it has been successfully tried and tested. The new system has additional benefits and changes from the previous one, for example options and services available, time when to call specific departments and a call back facility.

The options available when you call your Practice are:

Options
Services
Information

Option 1

  • Appointments

Option 2

  • Test Results 10:00 to 16:00
  • All test results

Option 3

  • Sick Notes 10:00 to 16:00
  • Additional sick note, not the first one

Option 4

  • Prescriptions 10:00 to 16:00
  • Repeat prescription queries

Option 5

  • Secretaries 10:00 to 16:00
  • Referral queries

Option 6

  • Patient Liaison 10:00 to 16:00
  • Questions, queries, concerns

Option 7

  • Non-NHS & Medical Insurance Queries
  • HGV, Shotgun, etc. licences and Medical Insurance

Option 8

  • Medical Records Enquiries
  • All queries regarding your registration with the Practice

Option 0

  • To hear the options again

The telephone number will remain the same Leighton Road Surgery: 01525 372571.